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Payment & Shipping

Payment Method

Credit Card, PayPal,Shopify Payments

After your order

You will receive an automated confirmation email from Real Japan Project Store (webmaster@komodaru.co.jp).

We will send a confirmation email on the next business day if we have the item in stock.

If we do not have any in stock, we will email you with an estimated delivery date.
All of our products are hand-made by are craftsman, resulting in as long as six months for restock. Please understand.
Once your order is ready, we will send you a confirmation email.

Please check our confirmation email and reply within 30 days. (we will cancel your order if we do not hear from you within 30 days)

Once we receive your reply, we will ship your item within two days of processing your payment.

After your order

We do not issue receipts with total amount.
We state the details of your order and payment on the mail after we received your order. Please check the contents.

About Shipping

Shipping Carrier All shipping will be done through EMS (International postal Express Mail Service).
About shipping fee Please refer to the URL below for our shipping guide.
https://www.post.japanpost.jp/int/charge/list/ems_all_en.html
Our final shipping rate will vary due to the box, packaging, and final product weight.
About shipping Once you have confirmed and replied to our email with product and shipment information, we will process your payment and ship within two days.
International handling fee (500-JPY) We prepare INVOICE or customs declaration for exporting items. The cost includes the handling fee to make these statement and packing.
Shipping time We will send you a tracking number once your item has shipped.
It may vary on destination, but generally items will be received in 3 ~ 7 days. Please refer to the chart from the link below.
https://www.post.japanpost.jp/int/deli_days/ems/kanto_en.html
Please contact your local post office with your tracking number if you do not receive your package.
bout customs During customs procedures, tariff may occur.
Unfortunately in such case, it will be the customers responsibility.
Please pay the amount at the time of receiving.